I protect all my clients work with password protection. If you are interested in hiring me, please email [email protected] to obtain the password and review my past work.
Big 5 Sporting Goods Interactive Systems Training
The Problem and Solution:
- Problem: Big 5 Sporting Goods needed to train employees on newly implemented systems efficiently and quickly.
- Solution: Developed comprehensive training courses to educate employees on the functionalities and processes of the new systems.
My Process:
- Analysis:
- Conducted thorough analysis of new systems; relied on subject matter experts (SMEs) for screen recordings due to limited access.
- Planning:
- Created module templates to meet tight deadlines; prioritized higher-end custom features for efficiency.
- Content Creation:
- Reduced text entries to address learner fatigue; adjusted mobile design to overcome compatibility issues with the LMS and JavaScript.
- Testing and Feedback:
- Utilized rapid prototyping; gathered feedback from stakeholders and learners to refine the training approach.
- Implementation:
- Storyboarded the first project; skipped storyboarding for the second project to expedite development.
- Evaluation and Iteration:
- Completed the first project on a feasible timeline; compressed the timeline for the second project, completing it ahead of a typical delivery.
Hybrid Approach:
- Embraced a hybrid approach, incorporating elements of agile methodologies to adapt to evolving requirements and constraints.
- Leveraged SMEs for screen recordings and module templates to meet tight deadlines.
- Prioritized efficiency by focusing on higher-end custom features and eliminating waste in the second project.
Outcome:
- By adopting this hybrid approach, the Big 5 Systems Training project successfully addressed challenges and delivered effective training solutions to employees.
Living Spaces Video Courses and Learning Materials
The Problem and Solution:
- Problem: Living Spaces identified a need to enhance the skills of their furniture technicians in basic maintenance, repairs, and workspace management, as well as the skills of their sales team in furniture product knowledge, customer interactions, and sales techniques.
- Solution: Developed two comprehensive training courses - the Bronze Level Furniture Technician Course and the Furniture Sales Course - to provide training on fundamental technician skills and sales techniques to improve the performance of employees.
My Role:
- Played a pivotal role in the development of both training programs by producing instructional resources tailored to each course and crafting various training materials specific to the course content.
Process:
- Needs Assessment:
- Conducted a thorough analysis of the skill gaps among furniture technicians and the sales team, focusing on basic maintenance, repairs, product knowledge, customer interactions, and sales techniques.
- Content Creation:
- Developed the Guest Engagement Model Sales Training Book as the primary training resource for the Furniture Sales Course, covering topics such as furniture product features, customer engagement strategies, and effective sales techniques.
- Created supplementary training materials for the Furniture Sales Course, including interactive playing cards and other resources to reinforce key concepts.
- Produced instructional resources for the Bronze Level Furniture Technician Course covering essential skills such as cleaning and maintaining workspaces, basic repairs, and tool usage.
- Testing and Refinement:
- Piloted the training materials with relevant employees to gather feedback and make necessary adjustments to ensure effectiveness and relevance for both courses.
- Implementation:
- Rolled out both training courses to the respective teams, providing support and resources for easy access to training materials.
- Evaluation and Iteration:
- Continuously monitored the performance of employees and evaluated the effectiveness of both training programs, making iterative improvements as needed to optimize performance in both technician and sales roles.
Outcome:
- The Bronze Level Furniture Technician Course equipped technicians with essential skills and knowledge, leading to improved efficiency and quality of service in furniture maintenance and repairs.
- The Furniture Sales Course equipped the sales team with enhanced product knowledge, customer service skills, and sales techniques, leading to improved customer satisfaction and increased sales revenue for Living Spaces.
Healing Care Hospice Training Video Animation and Marketing Video Series
The Problem and Solution:
- Problem: Healing Care Hospice identified a need to enhance their training initiatives and marketing efforts to effectively communicate with their audience.
- Solution: Utilized Vyond to animate training videos and created a compelling video series to showcase the unique experiences of hospice workers, aiming to improve training effectiveness and engage with the audience on a deeper level.
My Role:
- Utilized Vyond to animate over six training videos, enhancing the training materials and making them more engaging and interactive.
- Spearheaded the creation of a compelling video series as a Marketing Coordinator, aimed at showcasing the unique experiences of hospice workers to foster greater understanding and connection with the audience.
Process:
- Needs Assessment:
- Identified the need for more effective training materials and engaging marketing content to better connect with the audience.
- Content Creation:
- Utilized Vyond to animate over six training videos, covering essential topics for hospice workers and improving the effectiveness of training initiatives.
- Led the conceptualization and creation of a video series highlighting the unique experiences of hospice workers, aiming to humanize the organization and foster greater empathy and understanding.
- Testing and Refinement:
- Gathered feedback from stakeholders and target audience members to refine the content and ensure it effectively communicated the intended messages.
- Implementation:
- Rolled out the animated training videos and video series across various platforms, including the organization's website, social media channels, and training modules.
- Evaluation and Iteration:
- Monitored engagement metrics and feedback to evaluate the effectiveness of the videos and series, making iterative improvements to optimize impact and reach.
Outcome:
- The animated training videos enhanced the effectiveness of Healing Care Hospice's training initiatives, providing engaging and informative content for hospice workers.
- The compelling video series humanized the organization and showcased the unique experiences of hospice workers, fostering greater empathy and understanding among the audience.